Onfido Troubleshooting: Resolve Login and Dashboard Issues Fast

Running into problems with Onfido Login or the Onfido Dashboard? This concise guide provides practical solutions to common issues, helping you resume identity verification management quickly in 2025.

Common Login Issues

• Incorrect Password: Verify your credentials for typos or use the Password Recovery link to reset.
• Browser Issues: Clear your browser’s cache and cookies or try a different browser (e.g., Chrome, Edge).
• Locked Account: Wait 15 minutes after multiple failed attempts or contact support via the Help Center.

Dashboard Issues

• Slow Loading: Ensure a stable internet connection or refresh the page at dashboard.onfldo.com.
• Missing Data: Check that you’re in the correct section, such as results, or adjust filters.

Contact Support

Still facing issues? Submit a support ticket through the Onfido Dashboard or explore the Onfido Help Center for more solutions.